Chatwoot is a customer-support platform that brings conversations from different channels into a shared workspace. Its community edition gives teams an application for organizing incoming questions and coordinating responses around their product.
Keep customer conversations in one place
Handle website chat and other supported channels through a common inbox when messages would otherwise be split across unrelated tools.
Coordinate support as a team
Assign conversations and maintain context while resolving customer problems. This is useful when a growing SaaS needs a clearer support process.